AIC Cloud
AIC Cloud

Privacy Policy

Last updated: February 17, 2026

1. Introduction

AIC Cloud, operated by Applied Intelligence Corporation ("AIC", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (aiccloud.in) and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information:

  • Full name and contact information (email address, phone number)
  • Billing address and company information
  • Account credentials (username, encrypted password)
  • Payment information (processed via Razorpay)

Technical Information:

  • IP address, browser type, and device information
  • Usage data, access times, and pages viewed
  • Cookies and similar tracking technologies
  • Server logs and performance metrics

Service Usage Data:

  • VPS instances, applications, and resource usage
  • Email accounts and domain configurations
  • Storage and bandwidth consumption
  • Support tickets and communication records

3. Payment Processing & Security

Payment Gateway: We use Razorpay (www.razorpay.com) as our payment processor. All payment transactions are processed through Razorpay's secure servers.

PCI-DSS Compliance: Razorpay is PCI-DSS Level 1 compliant, ensuring the highest standards of payment security.

Data Storage: We do NOT store complete credit/debit card numbers, CVV codes, or any sensitive payment information on our servers. Only transaction IDs and payment status are stored for billing purposes.

Supported Payment Methods: Credit Cards, Debit Cards, Net Banking, UPI, and Wallets as supported by Razorpay.

4. How We Use Your Information

  • Provide, operate, and maintain our services
  • Process payments and manage billing
  • Send service updates, security alerts, and administrative messages
  • Respond to customer support requests
  • Monitor and analyze usage patterns to improve our services
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations and enforce our terms

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Razorpay (payment processing), OVH (infrastructure), Cloudflare (CDN & security)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In case of merger, acquisition, or asset sale (with prior notice)
  • Protection: To protect our rights, property, or safety, or that of our users

6. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Encrypted storage for passwords and sensitive data
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers with physical security measures
  • Regular backups and disaster recovery procedures

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for authentication and security
  • Analytics Cookies: To understand usage patterns and improve our services
  • Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect functionality.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days for recovery purposes, then permanently delete it unless required by law to retain longer. Transaction records are retained for 7 years as per Indian tax regulations.

9. Your Rights

Under applicable data protection laws (including GDPR and DPDP Act 2023), you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Deletion: Request deletion of your personal data (subject to legal obligations)
  • Right to Portability: Request transfer of your data in a structured format
  • Right to Object: Object to processing of your data for marketing purposes
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, email us at [email protected]

10. Third-Party Services

Our services integrate with third-party providers who have their own privacy policies:

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your data is primarily stored in India and Europe (via OVH). We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us:

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